ace61's Privacy Policy
Your personal information matters to us. This policy provides a complete description of how ace61 collects, uses, and keeps your data secure.
1 Introduction & Scope
ace61 (hereinafter referred to as "we", "us", or "the platform") is an online betting and casino service platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to ace61's website, mobile application, and all related services.
By using our platform, you are considered to have read, understood, and agreed to the terms described in this policy. This policy may be updated from time to time; the date at the top of the page will change upon any update, and we will make reasonable efforts to notify you of significant changes.
If you do not agree with any term in this policy, you are requested to refrain from using ace61's services. For any questions, contact us at [email protected].
2 What Information We Collect
ace61 may collect the following types of information to operate its services properly, ensure user safety, and meet legal obligations:
2.1 Information You Provide Directly
Information you voluntarily supply when you create an account or use our services on ace61:
- Full name and date of birth (for age verification — only users aged 21+ may register)
- Email address and mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Financial transaction details (bKash, Nagad, Rocket, or bank account information)
- Messages and communication content sent to the support team
2.2 Automatically Collected Information
Certain technical information may be collected automatically when you use ace61:
- IP address and device identifier information
- Browser type, version, and operating system
- Browsing patterns on the platform, pages visited, and time spent
- Transaction history and gaming activity logs
- Login time and date records
- Information collected through cookies and similar technologies
2.3 Information Received from Third Parties
In some cases we may receive verification-related information from legitimate sources, such as confirmations from identity verification agencies or payment processors.
3 Purpose of Data Use
ace61 uses your information only for the purposes described below. We never collect or use your information unnecessarily:
3.1 Service Delivery & Operations
- Account registration, verification, and management
- Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer
- Providing bonuses, promotions, and VIP benefits
- Ensuring technical support and customer service
- Personalizing the gaming experience
3.2 Safety & Security
- Preventing fraud, money laundering, and other illegal activities
- Maintaining account security and preventing unauthorized access
- Ensuring user protection under the responsible gaming program
- Age verification (confirming 21+)
3.3 Legal & Regulatory Obligations
- Complying with applicable laws and regulations
- Responding to lawful requests from authorities or court orders
- Meeting legal obligations for auditing and record keeping
3.4 Communications
- Account-related notifications, such as deposit confirmations or security alerts
- Informing you of service updates and policy changes
- Sending promotional communications with your consent
4 Cookies & Tracking Technologies
ace61 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve the platform's functionality and your experience.
4.1 Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure the core functionality of the service. The platform will not work properly without these.
- Functional cookies: Used to remember your preferences and settings, such as language selection.
- Analytics cookies: Used to monitor platform usage and collect aggregate statistics for improvement purposes.
4.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some services to stop working properly.
5 Data Sharing & Disclosure
ace61 does not sell your personal information to third parties. However, information may be shared in a limited manner in the specific circumstances below:
5.1 Service Providers
We work with trusted third-party service providers who carry out specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure. These providers are required to use information only for specified purposes and in accordance with our instructions.
5.2 Legal Obligations
ace61 will disclose information when required to do so by a court order, a lawful request from a government authority, or applicable law.
5.3 Business Changes
If a significant change occurs in ace61's business structure (such as a merger or acquisition), necessary information may be shared with the relevant parties. In such cases, this privacy policy will remain in effect, or you will be notified in advance.
5.4 With Your Consent
Outside the circumstances listed above, ace61 does not share your information with any other third party without your explicit consent.
6 Data Protection & Security
ace61 applies industry-standard technical and operational measures to ensure the security of your personal information:
- SSL Encryption: All data transmitted on our platform is secured through SSL (Secure Socket Layer) encryption.
- Access Controls: Only authorized staff can access your information, and only to the extent required.
- Regular Security Reviews: Regular security audits are conducted to identify potential vulnerabilities.
- Encrypted Data Storage: Sensitive information at rest is stored in an encrypted format.
- Two-Factor Authentication: An option to add an extra layer of security to your account.
However, no method of transmitting or storing data over the internet is 100% secure. We make every effort to provide the highest level of protection, but absolute security cannot be guaranteed. If you notice any suspicious security incident, please report it immediately to [email protected].
7 Data Retention
ace61 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.
7.1 Active Accounts
All information required to provide services is retained for as long as your account remains active.
7.2 After Account Closure
After an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, financial transaction records, and fraud prevention.
7.3 Data Deletion
Once the retention period has expired, ace61 securely deletes or anonymizes your information.
8 Your Rights & Choices
ace61 believes you should have control over your own information. You may exercise the following rights:
8.1 Right to Access
You have the right to ask what information we hold about you and to request a copy of that information.
8.2 Right to Correction
If any of your information is inaccurate or incomplete, you may request that it be corrected or completed.
8.3 Right to Deletion
In certain circumstances, you may request the deletion of your personal information. However, due to legal obligations, some information may not be deletable before a specified period.
8.4 Right to Restrict Processing
In some circumstances, you may have the right to request that the processing of your information be restricted.
8.5 Opt Out of Marketing Communications
You may opt out of receiving promotional emails or messages at any time. To do so, email [email protected] or update your preferences in your account settings.
To exercise any of the rights above, contact us at [email protected]. We will respond to your request within a reasonable time.
9 Protection of Minors
ace61 strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors (those under 21).
If we become aware that a minor's information has been collected by mistake, we will promptly delete that information and the associated account. For any concerns about age verification, contact [email protected].
10 Policy Changes
ace61 may update this privacy policy from time to time. When any change is made:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, we will notify you by email or via a notice on the platform.
- Continued use of the platform after a change is made will be considered your acceptance of the updated policy.
We recommend reviewing this page regularly so you are always up to date on ace61's data protection practices.
11 Contact Us
Privacy Inquiries
If you have any questions, concerns, or requests regarding your information or this privacy policy, contact the ace61 support team. Our team is available in Bengali and English, 7 days a week, 24 hours a day.
- Email: [email protected]
- Live Chat: Available 24/7 on the ace61 platform
- Support Hours: 7 days a week, 24 hours a day
All data is transferred through encrypted channels.
ace61 never sells your information to third parties.
For any privacy-related questions, you will always receive assistance.